Who best to generate smart thinking around the work process than the people who work with the process? They (staff) are the ones who know what is wrong with the process, they are the ones who know how to break the rules (and get away with it), and very often they know exactly how to fix it (or at least start fixing it). So why do we not involve them at the onset and get their early buy in the Business Process Improvement and its results.
Few of us like to be told what to do. Most of us will willingly be led to conclusions, negotiate a position and even compromise but no one wants to dance to another person’s tune. So why should staff accept a decision that affects how they do their job by someone who is not doing their job? Is this even fair? Next time the organization faces a problem try pulling a few of the people in the middle of the problem together and lead them to the aha moment. There are ways to do this and if you ask me I will share them with you. ( I will share them with you anyway – just keep reading).