Neutral Leadership – This is what the facilitator provides. Unlike the meeting’s attendees, the facilitator does not have a particular outcome in mind. (S)he only wants to ensure that each and every member can live with the decision made and that the group has made the optimal decision at the end of the meeting. The facilitator needs to put personal opinions and thoughts aside and become a servant of the group. Just as a servant ensures that his master’s needs are met, the facilitator must provide safety, confidentiality, openness, active listening and other creature comforts ( bathroom breaks) for attendees. The tone and the language used during the meeting focuses on the group and not on her/him self. The facilitator must follow the group’s lead and delve into issues that may not have been part of the original agenda. Before your next meeting, review the last posts on meeting. I guarantee you spectacular results.