In my book “Change or Die – the Business Process Improvement manual – I can see all of my clients and most of my work experiences. The events of the Change Management chapter are for real. The client, if she reads, it is going to see herself in the pages and she may or may not like it. But you know what? She cannot deny it. Everything that happened in that chapter is real, from the shout of “Business Unusual” to the veiled promises of dismissal for non compliance. It all happened and I am grateful that I was there to there to observe it.